If you receive any products that you are unhappy with for any reason, simply return it to us within 30 days in the condition and original packaging that you received it and we will happily exchange, credit or refund the full amount less freight/shipping costs incurred to send the original product.

NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Lokithor Australia (Zylux Distribution Pty. Ltd).

This freight cost will be our actual cost for sending the order.

Before sending your items back, please contact us and we can advise the return procedure and provide and indication of the freight amount to be deducted from the refund.

The buyer is also responsible for organising (and paying for) the freight of the return.

FAULTY ITEMS

If you have a faulty item that you would like refunded, repaired or replaced, please contact us by calling (03) 9482 2203 or via our Contact Us page before sending the item back. If emailing regarding a fault (Email: info@lokithor.com.au), please attach pictures of the fault so the item can be assessed before a return is approved.

All returns MUST be authorised by Lokithor Australia (Zylux Distrubtion Pty. Ltd) before goods are returned. You'll be emailed an RMA form to complete and will be provided with a RMA (Return Merchandise Authorisation) number which must be enclosed with the return product.

PLEASE DO NOT RETURN ANYTHING WITHOUT A RMA NUMBER

GENERAL

All items returned for refund or exchange must be returned in the original condition (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).

Any RMA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resalable condition to avoid your RMA being rejected.