Lokithor Warranty
12 MONTHS PRODUCT WARRANTY
Lokithor Australia warrants to the Customer that any Lokithor Australia product is substantially free from defects in materials and workmanship under normal use for a period of 1 Year from the Date of Purchase (Excl. Batteries) when Purchased through an Australian / New Zealand Authorised Dealer / Retailer.
Please ensure you keep a copy of your receipt on file as this will be required for proof of purchase and to validate your warranty.
OBTAINING WARRANTY SERVICE
Within the warranty period, the Customer must contact the authorised Dealer / Retailer where the product was purchased or alternatively you can contact the Lokithor Australia service centre through one of the following methods:
Phone: (03) 9482 2203
Email: info@lokithor.com.au
Website: www.lokithor.com.au
If the Authorised Supplier and/ or Lokithor Australia service centre concludes that while under normal use, a product failure or malfunction occurred during the warranty period and was caused by a defect in material or workmanship (see Exclusions), the Customer will be asked to either complete a Return Merchandise Authority Form (RMA) and/or to ship to the nearest service point.
The product must be packaged appropriately for safe shipment. To prove that the product is under warranty, the customer should enclose a copy of their receipt for proof of purchase.
It is recommended that returned products be sent by registered mail as Lokithor Australia (Zylux Distribution Pty Ltd.) accepts no responsibility/ liability for goods lost or damaged in transit.
Return Shipping costs to be incurred by the Customer.
WARRANTY EXCLUSIONS
If upon receiving a product for repair and if testing and examining the product has disclosed that the alleged defect or malfunction in the product does not exist or was caused by the Customer or any third persons misuse, physical abuse, water damage, unauthorised attempts to open, repair or modify the product or improper installation, this will not be covered under this warranty.
THIS WARRANTY IS VOID IF:
- The product has been tampered or repaired by unauthorised personnel
- The warranty period has expired
- If Purchased via an Overseas or a non approved Dealer / Supplier/ eBay seller.
- Physical damage or incorrect use
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For New Zealand customers, this warranty is in addition to statutory rights observed under New Zealand legislation.
PRODUCT RETURNS for "Warranty Determination"
Lokithor Australia will test the product according to the description of the problem listed on the RMA request.
Lokithors Australia evaluation, Warranty or Out-of-Warranty status will be determined. If the description of the problem is the same as listed on the RMA request, the product will be repaired under warranty at no charge and shipped, prepaid, back to the customer.
If the description of the problem is different from the problem of the RMA request form, or damaged from delivery, we will contact the customer.
If the product has no identifiable problem we reserve the right to charge for testing and return delivery. Warranty repairs or replacements do not extend the original warranty period.
GENERAL EXCLUSIONS AND LIMITATIONS
1.1 - The benefits given to you in Lokithor Australia's warranty are in addition to other rights and remedies you have under the Australian Consumer
Law in relation to the products to which Lokithor Australia's Warranty relates.
1.2 - Subject to section 1.1 and the terms below, as your Standard Warranty, Lokithor Australia agrees to repair or replace at Lokithor Australia's cost and any Lokithor Australia accessory supplied with the product, purchased by you in Australia from a Lokithor Australia Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product commencing from the date of purchase.
1.3 - To make a claim under the Standard Warranty you will need to:
(a) Contact Lokithor Australia to register your claim and provide the details to enable Lokithor Australia to assess the claim.
(b) Provide or make the product available to Lokithor Australia. If you are required to return the product to Lokithor Australia, Lokithor Australia will provide details of any necessary arrangements.
(c) Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.
1.4 - Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Replacement of the product or a part does not extend or restart the Warranty Term.
1.5 - The product will be at the owner's risk whilst in transit to and from the Lokithor Australia Authorised Service Centre, unless transported by Lokithor Australia or its Authorised representatives.
1.6 - Lokithor Australia may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
GENERAL EXCLUSIONS AND LIMITATIONS
2 - To the full extent permitted by law, but subject always to 1.1, the Warranty will not apply:
2.1 - If the product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the product.
2.2 - If the factory applied serial number or warranty label has been altered or removed from the product.
2.3 - To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
2.4 - To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these warranty terms.
2.5 - To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
2.6 - To replacement or repair of any (1) consumables (including batteries and cables), or (2) lost parts or accessories.
2.7 - To service of any product whilst it is outside Australia.
3.0 - Lokithor Australia will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue or for any resulting indirect or consequential loss or damage.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
NON VALID WARRANTY CLAIMS
All products that ARE NOT a valid warranty claim will be subject to Lokithor Australia Service fees and charged as outlined below:
Minimum Service Charge for repairing Non-Warranty Claims - $44 including G.S.T + Return Freight Charge
Non Warranty Labour Charge - $88 per hour including G.S.T plus return freight charge
*Metro Return Freight Charge $20 + GST (*If Applicable).
Please Note: If the return address is deemed outside of a metro area additional freight charges may be applied.
Please take care to package your return carefully. Lokithor Australia is not responsible for damage or a lost product(s) caused by shipping. Any damage or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair of the product.